Regency Pellet Stoves

Service Areas:

We proudly serve the Greater Victoria area and surrounding communities up to Duncan, Western Communities out to Jordan River, private transport Gulf Islands, Salt Spring, Pender & Mayne Islands

 
 
 
 
 
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Michael Stewart 
 
 
 
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These guys are fantastic. Trusted the whole process, and got impeccable service from the moment I walked in. Amy and Tim were so attentive (hope I wasn’t too needy) and we were ecstatic with the value and quality of the product and installation. Absolutely top notch local business. And what a gorgeous stove!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Gertie Zeiter 
 
 
 
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Stopped in at store with two different fireplace ideas. Within minutes had good idea of price and what was involved in each. Estimator came to our house, detailed benefits of both ideas, and gave us price. Finalized plan, got approximate install date. They were able to install weeks earlier, which was great. And now we have an amazing fireplace we just love! Installers gave us lots of information, cleaned up, and left us happy! Great experience, great product.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Eric Wuolle 
 
 
 
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I made several inquiries for a piece of smoke pipe that could change length. Patiently the lady at the counter went over my objectives and propsed a solution that would meet my needs, She even priced the solutions in two materials. The product knowledge, patience, and active listening she demonstrated was much appreciated. Thank you to the Wilk family for having such a great staff person to help non-traditional consumers like me.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Jim Havens 
 
 
 
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5★ Review I had problems with an expensive electric fireplace I bought elsewhere, and Emma at Wilk’s Stove was incredible! Even though I didn’t buy from her, she took the time to explain everything and helped me get it fixed. Excellent service and expertise — I’d only deal with them from now on. Highly recommend!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Kim Pietrzak 
 
 
 
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I have worked with Emma before and will continue to do so. She is  very knowledgeable and provides excellent service.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Pamela Smith 
 
 
 
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As soon as I walked in the door and told Emma what I was looking for, she pointed me to exactly the right model for my needs (Hearthstone Lincoln 8060). Her communication throughout the ordering, purchasing, and installation process was excellent, and the entire team demonstrated a high level of professionalism and good humour through what ended up being an awkward installation situation (not their doing). They made it work. Also, both Emma and Tim coached me (a newbie to wood burning) how to use it properly and well so I would be successful. I was definitely not cold last winter. I love my wood stove. If I'm ever in a position to install another one, I'll be coming back here first.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Terry Kane 
 
 
 
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Excellent workmanship …installed fireplace in a timely fashion..enlisted a fantastic mason contractor to complete stonework..total satisfaction in dealing with customer service